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New Member, have some questions I was hoping I could get insight.

3406 Views 31 Replies 10 Participants Last post by  johncanfield
Hello everyone,

I found this forum as I seem to be racking up expensive repairs on my 2017 Rubicon Recon Edition and am looking for insight or advice. I'll admit I'm not very car-savvy, but I love my Rubicon and up until September of last year have had no issues. It's always been serviced at the dealership, and has been maintained by the book. The car has never been in an accident, and I haven't taken it off-road but one time the first year I owned it.

Here's the timeline:

Drove across country with it in late August. Had the wheels balanced and rotated a month before out West, where I was living. Car hit 60,000 miles so I took it into the dealership in my hometown in New Hampshire for scheduled tune-up. Was told that I had 3 wheel seals leaking that needed replacement. Okay, that stinks, $2900 for all services.

When I got the car back it did not drive the same. The steering felt loose, particularly on corners at higher speeds. I began to develop what I believe is called "the death wobble" over the next several months, but I rarely drive on the highway or any speed greater than about 30 MPH as I live in the mountains and have no need to commute. I had to drive the airport once and literally had to pull over 5 times as the car started shaking violently on corners.

When I got back in November I took the car right to the dealership, explained what had happened. They drove it around the parking lot and said it's the tires, they were aggressive stock mud terrain and the service manager said it had a cupped wear pattern. I was due to put my studded tires on for the winter, so sigh, okay, throw out the old tires.

This made a very minimal difference. Over the winter I did very little driving, and my roads are dirt and full of potholes, so everything is a challenge to control the car. I began to notice the wobble more and more the times I had to go to town on paved roads at 50 MPH.

The engine light came on 2 weeks ago, but I could not notice any change in the sound. or feel of the car. I brought it to the dealership and they checked it and it was a gas cap seal failure (which I cleared in the interim by simply gently moving the gas tank inlet around), and that I also needed new rear brakes, new rear shock, one of the front wheel seals they repaired was leaking again, and left left front axle joint was loose and needed to be replaced. They would eat the cost of the wheel seal as they had recently repaired it (after I proved it to them). Okay, sigh. $1760. I explained, again, the wobble and they assured me this would fix the problem.

So the work is complete yesterday, the mechanic test drives it and says "Hey, this car isn't driving correctly!". Gets the manager and his boss and the take it for a test drive. Suddenly the car won't turn correctly, and to quote him "It feels like the front end is tearing itself about left-to-right". Gets the master mechanic to look at it and they conclude that it's probably the front differential attenuator, 98% chance, but they can't guarantee it. That'll be another $1,500, please, and now unfortunately the car is not drivable because it won't turn. I have not authorized that work yet.

I'm reaching out to see if anyone has any idea(s) as to what I should do, or what the root cause of the problem is? I've sunk $5,000 into the car in the last 7 months and am left with an undrivable vehicle, when it was absolutely perfect when I brought it in for scheduled maintenance.

Thanks for your time. I know this was a small book to read.
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Again, thank you to everyone for the input. I watched the videos and learned a lot. Here's what I know at this point:

1) I don't know enough to know what I don't know. So I'm "dangerous" when trying to make a diagnosis.
2) I do have Death Wobble (I was worried I was using the term too liberally...refer to #1). When the car steering oscillates 10 times per second after hitting a bridge joint, and I have to pull over and stop 5 times on a 90 mile trip, I think that meets criteria.
3) There are 2 problems here, the other being the actuator (possibly) finding its' way locked in 4WDL, but they likely originate from the initial repair and downstream degradation of all involved components.

I will again continue to update and hope for an agreeable solution, and a Jeep I can drive again. And thank you all very much. It's a nice community and perhaps I can reciprocate one day.
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To do the front seals they need to pull the front differential out. Good chance they screwed it up either pulling it, or putting it back in causing the locker to be engaged. Pretty much what you described as it feeling like it's locked in 4wd. They would have also pulled the wheel hubs out and the axle shafts. Good chance the technicians "cough, cough" screwed something up internally and are now trying to cover it up. So many things come apart just to do the front seals, there is a good chance they didn't tighten everything down to specs.
Side note: Your probably due for ball joints since the OEM's aren't known for lasting very long.

Ron
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2) I do have Death Wobble (I was worried I was using the term too liberally...refer to #1). When the car steering oscillates 10 times per second after hitting a bridge joint, and I have to pull over and stop 5 times on a 90 mile trip, I think that meets criteria...
Yup - that's death wobble! Back when I was an outside tech (100 years ago) I drove a company small van that must have had half a million miles on it. I hit a bump and the wobble began, I almost couldn't control the van. The 'fix' was a steering stabilizer - basically just a band-aid covering a serious wound.
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An update, just because it's cathartic to me and I'm nearing the end of my patience, and hey, somebody might one day learn something from this. It's a long read though...maybe something that will help you sleep with a cup of hot cocoa or a beer.

After a 10 day wait with no communication I went to the dealership. I very nicely asked the service advisor what the hell was going on. He showed me a picture of the actuator and assured me it was coming in the morning and would be fixed by the end of the day. I asked him how this had happened....and he replied "We did this". He then apologized for communication failures.

I asked to see the service manager, and I did. The service manager flipped out that the service advisor had told me that "they wrecked my car" (He never said that in those words), and got mad at him in front of me. He was mildly aggressive towards me, as well. He did calm down.

So....they replaced the front differential actuator on their own dime (mostly, but I haven't paid them yet). The car is out of 4WD, and the service manager took it 2 miles on the highway and declared it fine. I, however, insisted on taking it on a road a little more bumpy. 2 miles out and...Death Wobble. I drove it back.

He asked for me to go on a test drive with his master mechanic. Okay. We drove up about 2 miles at about 40 mph and hit a bump and....you guessed it. DW. I turned to the mechanic and said "Did you feel that?". He looked at me and said "Yes. That's Death Wobble. You can turn around now.".

So I brought it back where both the manager and advisor were eager to hear the news. The mechanic said what I've relayed to you. They asked him if he could fix it. He said he thought it was the steering damper. They could get a part next week.

But because I live in the mountains and drive at slow speeds I was tired of my loaner and wanted my car back for the weekend. Day 1 back the engine light came on. I went to look at the filler cap (as they replaced that as the cause of the first engine light on) and noticed it looked totally different than my last cap, no tether, very cheap looking. And then I noticed my rear shocks they replaced were no longer red, but black.

So today they informed me the part came in. I drove my car down but they told me they can't work on it for 3 days. I asked them about the gas cap and shocks and were told: Your gas cap is not a Chrysler part and we have no idea why this gas cap was put on your car ($200 with diagnostics). And...Chrysler has started painting their red shocks black, even though I can easily find red shocks online and there appears to be a difference between those and black shocks.

Sorry, enough. At this point I am somewhat stuck because I feel the next step, regardless of whether the steering damper magically fixes everything, is to climb the corporate ladder, including the Mopar site some kind soul posted. Or go to small claims court.

And a really nice algorithm for Death Wobble. If there are no links allowed let me know and I will remove this. https://www.jlwranglerforums.com/fo...ble-an-algorithm-to-diagnose-the-issue.62313/
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An update, just because it's cathartic to me and I'm nearing the end of my patience, and hey, somebody might one day learn something from this. It's a long read though...maybe something that will help you sleep with a cup of hot cocoa or a beer.

After a 10 day wait with no communication I went to the dealership. I very nicely asked the service advisor what the hell was going on. He showed me a picture of the actuator and assured me it was coming in the morning and would be fixed by the end of the day. I asked him how this had happened....and he replied "We did this". He then apologized for communication failures.

I asked to see the service manager, and I did. The service manager flipped out that the service advisor had told me that "they wrecked my car" (He never said that in those words), and got mad at him in front of me. He was mildly aggressive towards me, as well. He did calm down.

So....they replaced the front differential actuator on their own dime (mostly, but I haven't paid them yet). The car is out of 4WD, and the service manager took it 2 miles on the highway and declared it fine. I, however, insisted on taking it on a road a little more bumpy. 2 miles out and...Death Wobble. I drove it back.

He asked for me to go on a test drive with his master mechanic. Okay. We drove up about 2 miles at about 40 mph and hit a bump and....you guessed it. DW. I turned to the mechanic and said "Did you feel that?". He looked at me and said "Yes. That's Death Wobble. You can turn around now.".

So I brought it back where both the manager and advisor were eager to hear the news. The mechanic said what I've relayed to you. They asked him if he could fix it. He said he thought it was the steering damper. They could get a part next week.

But because I live in the mountains and drive at slow speeds I was tired of my loaner and wanted my car back for the weekend. Day 1 back the engine light came on. I went to look at the filler cap (as they replaced that as the cause of the first engine light on) and noticed it looked totally different than my last cap, no tether, very cheap looking. And then I noticed my rear shocks they replaced were no longer red, but black.

So today they informed me the part came in. I drove my car down but they told me they can't work on it for 3 days. I asked them about the gas cap and shocks and were told: Your gas cap is not a Chrysler part and we have no idea why this gas cap was put on your car ($200 with diagnostics). And...Chrysler has started painting their red shocks black, even though I can easily find red shocks online and there appears to be a difference between those and black shocks.

Sorry, enough. At this point I am somewhat stuck because I feel the next step, regardless of whether the steering damper magically fixes everything, is to climb the corporate ladder, including the Mopar site some kind soul posted. Or go to small claims court.

And a really nice algorithm for Death Wobble. If there are no links allowed let me know and I will remove this. https://www.jlwranglerforums.com/fo...ble-an-algorithm-to-diagnose-the-issue.62313/
It may or may not help, but it can't hurt to contact Jeep Cares for assistance in your issues.
Jeep Cares in US: 877-426-5337
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I also advise you to record everything when you talk to them.

I am really sorry about all your hassle.
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Now the gas cap swap. Looney
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What a disaster! If they ever get it repaired properly can you find another dealer?
Thank you everyone for your input. I really didn't want this to turn into a dealership issue....but it has. And that's not really the purpose of this forum, I guess. I kind of in the back of my mind knew I might be heading down this road.

I have found a Jeep-centric repair shop downstate (2 hour drive, but when you live in the middle of nowhere that's what you signed up for) that I will approach in the future. For now, I want the dealership on the hook.

There's actually more to this story ( I have a second Jeep, Cherokee Trailhawk), but I am trying your patience and cannot offer you college credit. :)
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Your issues are legit and ROF readers benefit from your experience and input.
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I'm pretty sure the JK Rubicon shocks were red, the Sport shocks were black. Sounds like they replaced your shocks with what they had available. I don't know if there was a difference between the shocks other than color.
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Your issues are legit and ROF readers benefit from your experience and input.
I'll echo what Norm said - if it's somehow Jeep related it's fine in the appropriate board. Off Topic is for everything else.
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