Wow. That is awesome. Thanks for posting this. Everybody is always quick to point out things they DON'T like or something they have bad service with, poor or delayed shipping, etc., etc. but we don't often hear good things like this. That is awesome and great to see a company stand behind their product like that. That's great-nothing on your part other than a good gesture to buy a single unit for replacement, and wind up with a full set warranteeed with nothing to prove you bought them-receipt, etc. I tried a simple exchange the other day at a local chain store for my boy for a simple winter jacket. Had to go through 3 different people before finding one that would make the exchange. That's in a small town at a big name chain store with crappy service. This is excellent news, glad to hear it.
I had a similar experience with Rancho not long ago-I installed my adjustable shocks with the knobs out, thinking the knobs would hit the axle if mounted inboard. Sheered them off the rears and called Rancho to BUY two new knobs. Also broke both air fittings prior. I asked about buying 4 new knobs and two new air fittings. They put me on the phone with someone in the warranty department (forget their name), they took my address and confirmed I wanted two air fittings and 4 manual knobs. I said yes, gave them the address and had the credit card ready for payment. They said they'll be there Friday so I asked what do I owe you and I assume you take Visa. They replied, oh, not necessary, this is on us. Thanks for your business. I was blown away. Not only did they give me the parts I broke, BUT gave me two additional spares I wanted extra. I've been very happy with the performance of the Rancho 9000 adjustable shocks and have recommended them highly many times. After this kind of excellent customer service, I'm even more inclined to do so.
Again, thanks for the encouraging words from a good company. Sorry you had the issue to begin with, BUT they backed it up in a big way.
Best of Luck,
Mike
I had a similar experience with Rancho not long ago-I installed my adjustable shocks with the knobs out, thinking the knobs would hit the axle if mounted inboard. Sheered them off the rears and called Rancho to BUY two new knobs. Also broke both air fittings prior. I asked about buying 4 new knobs and two new air fittings. They put me on the phone with someone in the warranty department (forget their name), they took my address and confirmed I wanted two air fittings and 4 manual knobs. I said yes, gave them the address and had the credit card ready for payment. They said they'll be there Friday so I asked what do I owe you and I assume you take Visa. They replied, oh, not necessary, this is on us. Thanks for your business. I was blown away. Not only did they give me the parts I broke, BUT gave me two additional spares I wanted extra. I've been very happy with the performance of the Rancho 9000 adjustable shocks and have recommended them highly many times. After this kind of excellent customer service, I'm even more inclined to do so.
Again, thanks for the encouraging words from a good company. Sorry you had the issue to begin with, BUT they backed it up in a big way.
Best of Luck,
Mike