[SweetPee]

Got home today and saw what appeared to be either diff fluid or brake fluid from the driver side rear wheel. Did an inspection and the diff was full and the brakes appeared to be intact. So I pulled the rear wheel off and found this!

Notice the crack:

I have no clue what caused this! Nothing has hit it from being off road, and inorder for them to "freeze" it must be -90degrees F. I have had them for 3-4 years with absolutly NO issues and like them very much. I got these from RedRock4X4 (Jason Shields) who is no longer in buisness. I looked all over for the invoice before I called Centramatic to see if anything can be done and it appears that invoice is the only one I don't have!!!! :banghead:

So I called Centramatic with NO invoice and NO specific idea of how long I had had them. I had NO clue there was even a warranty on them to claim against. At best I was hoping they would sell me just one for a replacement. I got transferred by the operator to a guy named Jerry. After answering a few questions he promptly told me that FOUR NEW BALANCERS were on there way to my door FREE!!!

I asked what he though had happened and he said it was hard to tell. He isn't forsure. He also wasn't for sure but he did know of a small production run that had some issues, maybe this was one of them. Either way he didn't want to chance it, and even though the other three seemed to be fine, he wanted to send me four.

That is N I C E !!!
Centramatic Balancers

 

['05TJLWBRUBY]

Wow. That is awesome. Thanks for posting this. Everybody is always quick to point out things they DON'T like or something they have bad service with, poor or delayed shipping, etc., etc. but we don't often hear good things like this. That is awesome and great to see a company stand behind their product like that. That's great-nothing on your part other than a good gesture to buy a single unit for replacement, and wind up with a full set warranteeed with nothing to prove you bought them-receipt, etc. I tried a simple exchange the other day at a local chain store for my boy for a simple winter jacket. Had to go through 3 different people before finding one that would make the exchange. That's in a small town at a big name chain store with crappy service. This is excellent news, glad to hear it.

I had a similar experience with Rancho not long ago-I installed my adjustable shocks with the knobs out, thinking the knobs would hit the axle if mounted inboard. Sheered them off the rears and called Rancho to BUY two new knobs. Also broke both air fittings prior. I asked about buying 4 new knobs and two new air fittings. They put me on the phone with someone in the warranty department (forget their name), they took my address and confirmed I wanted two air fittings and 4 manual knobs. I said yes, gave them the address and had the credit card ready for payment. They said they'll be there Friday so I asked what do I owe you and I assume you take Visa. They replied, oh, not necessary, this is on us. Thanks for your business. I was blown away. Not only did they give me the parts I broke, BUT gave me two additional spares I wanted extra. I've been very happy with the performance of the Rancho 9000 adjustable shocks and have recommended them highly many times. After this kind of excellent customer service, I'm even more inclined to do so.

Again, thanks for the encouraging words from a good company. Sorry you had the issue to begin with, BUT they backed it up in a big way.

Best of Luck,

Mike

 

[Elwarpo]

I have had 2 go over the last 5 years, one went like yours and the other was my fault (My step daughter devided to drive on it... yup did wonders for the disk also). I guess i did not ask for a warranty, but the service was top notch when i ordered a replacement.

 

[SweetPee]

Yea Mike I don't think I could have asked for a better outcome! I asked if they wanted the old ones and he said no, do whatever I want with them... I could continue to run them if I wanted.

I have had much success (unexpectedly) from many of the off road/Jeep/accessory companies. RE sent me a whole new shock after I sent them pictures of one that the seal had been totally blown out of after having them a year! And Warn did the exact same thing as Rancho did for you, but it was the nylon washer that goes between the tire carrier and bumper. And just last October (I think) Poison Spyder sent me and entire hardware replacement kit for my rear crusher corners. All I needed was four bolts! And I bought these back when the first owner, Clifton, had PSC... so in my mind, the people that have it now had every right to charge me for the parts and I would have totally understood.

I always try to point these companies out. Not all of them are this great, and we certainly want to try and take care of them as well as they have taken care of us!


Elwarpo... I had no clue these even had a warranty either! I just wanted a new one and any thoughts as to what may have happened! Such a simple device and it is fairly protected (obviously not from daughters though). I was certainly surprised!

 

[C4]

That's awesome, I'll always buy customer service and good quality over the top quality and crappy customer service. Now you peaked my interest. How well do they work? Do you even have weights on the rims at all? I heard they do not do so well from 0-15 mpg? I never could confirm that with someone who actually owned a set, you're the first that I know owned them and I know a ton of wheelers.

 

[SweetPee]

That's awesome, I'll always buy customer service and good quality over the top quality and crappy customer service. Now you peaked my interest. How well do they work? Do you even have weights on the rims at all? I heard they do not do so well from 0-15 mpg? I never could confirm that with someone who actually owned a set, you're the first that I know owned them and I know a ton of wheelers.

They do work! What i recomend is having your tires balanced by a shop. Then put these on and forget about it! Once I added these, i used the same tires for three more years and never balanced them at all. I even lost a wheel weight and didn't notice till I cleaned everything up.

Currently with the wheel/tires I have now, I have no wheel weights. I am running 35 Nitto MudGrapplers & 17" Spyderloc beadlocks. BUT! I also added a 10oz pack of DynaBeads to each tire in addition to the Centramatics. I will probably never have this setup balanced by a shop and it runs/feels smooth down the road. I added the beads in addition to the Centramatics due to the weight difference in the new wheel tire combo, I did have 35 BFG mts and 15" steel wheels. Also the beads and the Centramatics balance things in two different ways, but essentially use the same principal (just in different ways). So it is a win-win as far as I am concerned.