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Discussion Starter #1 (Edited)
My 2012 JKU had a check engine light a couple of weeks ago. It seemed to be running fine. I checked the code and it indicated a #2 cylinder misfire. A quick search on the internet and I was pretty sure I would be getting a new head put on the Jeep.

I called the local Jeep Dealer and made an appointment with the service department. The first opening was three days out on Friday at 7AM. I dropped the vehicle off Thursday night. Friday comes and no call from the service department. I wait until the end of the day and leave a voicemail with my service rep. He returns my call and says my Jeep is in line and won't be diagnosed until Tuesday.

I asked why it was taking so long and was told my appointment was just to drop off the vehicle. It would be 3 to 5 days before someone would be able to look at the vehicle. I got the "They should have told you that when you made the appointment".

Is this normal for a dealership to make appointments knowing they can't even diagnose the vehicle for up to a week out? I was told this call ahead seating type of appointment system is standard ops. I was also told they could not place me in line for service unless they had my vehicle.

I was promised a rental car but I had to wait until the vehicle was diagnosed.


After numerous unreturned calls I went to the dealership the following Saturday. I was told my Jeep is in the stall getting the head put on. They never gave me the diagnosis nor did they get permission to proceed with the work on the vehicle.

With my experience so far with the dealership I'm worried they're going to gouge me for unneeded service expenses. What are my rights since they didn't ask before they began?
 

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My 2012 JKU had a check engine light a couple of weeks ago. It seemed to be running fine. I checked the code and it indicated a #2 cylinder misfire. A quick search on the internet and I was pretty sure I would be getting a new head put on the Jeep.

I called the local Jeep Dealer and made an appointment with the service department. The first opening was three days out on Friday at 7AM. I dropped the vehicle off Thursday night. Friday comes and no call from the service department. I wait until the end of the day and leave a voicemail with my service rep. He returns my call and says my Jeep is in line and won't be diagnosed until Tuesday.

I asked why it was taking so long and was told my appointment was just to drop off the vehicle. It would be 3 to 5 days before someone would be able to look at the vehicle. I got the "They should have told you that when you made the appointment".

Is this normal for a dealership to make appointments knowing they can't even diagnose the vehicle for up to a week out? I was told this call ahead seating type of appointment system is standard ops. I was also told they could not place me in line for service unless they had my vehicle.

I was promised a rental car but I had to wait until the vehicle was diagnosed.


After numerous unreturned calls I went to the dealership the following Saturday. I was told my Jeep is in the stall getting the head put on. They never gave me the diagnosis nor did they get permission to proceed with the work on the vehicle.

With my experience so far with the dealership I'm worried they're going to gouge me for unneeded service expenses. What are my rights since they didn't ask before they began?
they should have had you sign to replace the head.

i`m getting my nav radio replaced and it`s taken 3 attempts to get the ok to replace
yesterday they finally called and asked me to come in to sign to replace.
i have to bring it back in 3 or 4 days to get the new radio
and wait for a 3 to 4 hour install. .....fun fun fun.. ( NOT )

Chrysler is difficult on warranty work from what i have experienced in the last yr.

make sure you get all the paperwork when you pick up your JK
:grin:
 

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I asked why it was taking so long and was told my appointment was just to drop off the vehicle. It would be 3 to 5 days before someone would be able to look at the vehicle.

<snip>

Is this normal for a dealership to make appointments knowing they can't even diagnose the vehicle for up to a week out? I was told this call ahead seating type of appointment system is standard ops.
That's the most bizarre method of operation I've ever heard. I've always made an appointment, and that's when the vehicle was to be serviced, at numerous Jeep dealers, and GM dealerships (for 20+ years that I've driven GM trucks)


After numerous unreturned calls I went to the dealership the following Saturday. I was told my Jeep is in the stall getting the head put on. They never gave me the diagnosis nor did they get permission to proceed with the work on the vehicle.

With my experience so far with the dealership I'm worried they're going to gouge me for unneeded service expenses. What are my rights since they didn't ask before they began?
The head replacement is a warranty thing. I'm sure it's the driver's side head. There shouldn't be any cost to you.

Curious how many miles you have on the Jeep?

Mine crapped out at just over 11,000 miles. I can't remember is it was a P0302 or 0304.
 

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Discussion Starter #4
Sorry for the late reply.
I had just over 40,000 when it went bad. Sadly most of the driving I haver been doing is city streets and highway driving. It ended up only taking them a week to fix the head. They also completed the power mirror recall. My hinges are all corroding under the paint. they took some pictures and were supposed to get back to me but have not.
 

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Boady, How did the head replacement turn out? Did the deanship treat you right in the end?

My limited experience gives me this opinion. The service manager's job is to be a bull dog and get as much profit as possible. Being fair and nice is not in their job description. You will generally only get the run-around dealing with them.

The general manager or owners will try to fix things. My recommendation when service people are not treating you right is stop talking to service and go up the chain of command immediately, higher the better.
 

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Discussion Starter #8
So far the head replacement has been great with the exception of a couple of things. A week afterwards I was under my Jeep to install the exhaust loop drop for clearance from the front driveshaft. when I went to loosen the bolts at the exhaust manifold flange they were all completely loose and starting to back off. Also I was chasing a rattle and found all the plastic rivets missing from the inside cover off my fender well.
 
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