Call Ahead Seating and other questions - Rubicon Owners Forum
 
LinkBack Thread Tools
post #1 of 8 (permalink) Old 12-27-2015, 10:53 AM Thread Starter
Rubi Noobie
 
Join Date: Sep 2009
Location: Friendswood, TX
Posts: 23
Garage
Call Ahead Seating and other questions

My 2012 JKU had a check engine light a couple of weeks ago. It seemed to be running fine. I checked the code and it indicated a #2 cylinder misfire. A quick search on the internet and I was pretty sure I would be getting a new head put on the Jeep.

I called the local Jeep Dealer and made an appointment with the service department. The first opening was three days out on Friday at 7AM. I dropped the vehicle off Thursday night. Friday comes and no call from the service department. I wait until the end of the day and leave a voicemail with my service rep. He returns my call and says my Jeep is in line and won't be diagnosed until Tuesday.

I asked why it was taking so long and was told my appointment was just to drop off the vehicle. It would be 3 to 5 days before someone would be able to look at the vehicle. I got the "They should have told you that when you made the appointment".

Is this normal for a dealership to make appointments knowing they can't even diagnose the vehicle for up to a week out? I was told this call ahead seating type of appointment system is standard ops. I was also told they could not place me in line for service unless they had my vehicle.

I was promised a rental car but I had to wait until the vehicle was diagnosed.


After numerous unreturned calls I went to the dealership the following Saturday. I was told my Jeep is in the stall getting the head put on. They never gave me the diagnosis nor did they get permission to proceed with the work on the vehicle.

With my experience so far with the dealership I'm worried they're going to gouge me for unneeded service expenses. What are my rights since they didn't ask before they began?

Last edited by Boady; 12-27-2015 at 12:17 PM.
Boady is offline  
Sponsored Links
Advertisement
 
post #2 of 8 (permalink) Old 12-27-2015, 12:08 PM
mac
Administrator
 
mac's Avatar
 
Join Date: Feb 2003
Location: las vegas
Posts: 15,031
Quote:
Originally Posted by Boady View Post
My 2012 JKU had a check engine light a couple of weeks ago. It seemed to be running fine. I checked the code and it indicated a #2 cylinder misfire. A quick search on the internet and I was pretty sure I would be getting a new head put on the Jeep.

I called the local Jeep Dealer and made an appointment with the service department. The first opening was three days out on Friday at 7AM. I dropped the vehicle off Thursday night. Friday comes and no call from the service department. I wait until the end of the day and leave a voicemail with my service rep. He returns my call and says my Jeep is in line and won't be diagnosed until Tuesday.

I asked why it was taking so long and was told my appointment was just to drop off the vehicle. It would be 3 to 5 days before someone would be able to look at the vehicle. I got the "They should have told you that when you made the appointment".

Is this normal for a dealership to make appointments knowing they can't even diagnose the vehicle for up to a week out? I was told this call ahead seating type of appointment system is standard ops. I was also told they could not place me in line for service unless they had my vehicle.

I was promised a rental car but I had to wait until the vehicle was diagnosed.


After numerous unreturned calls I went to the dealership the following Saturday. I was told my Jeep is in the stall getting the head put on. They never gave me the diagnosis nor did they get permission to proceed with the work on the vehicle.

With my experience so far with the dealership I'm worried they're going to gouge me for unneeded service expenses. What are my rights since they didn't ask before they began?
they should have had you sign to replace the head.

i`m getting my nav radio replaced and it`s taken 3 attempts to get the ok to replace
yesterday they finally called and asked me to come in to sign to replace.
i have to bring it back in 3 or 4 days to get the new radio
and wait for a 3 to 4 hour install. .....fun fun fun.. ( NOT )

Chrysler is difficult on warranty work from what i have experienced in the last yr.

make sure you get all the paperwork when you pick up your JK


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Quote:
Chief Justice John Roberts writing for the majority:"It is not our job to protect the people from the consequences of their political choices"
Into the sunset of time the once great beacon of liberty fades
Past the tipping point a nation fundamentally transformed
Towards serfdom America blindly dances.

C.L. Morgan - 7 November 2012


Darkness fades
The great beacon of liberty
Shines once more...

C.L.Morgan - 9 November 2016


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
mac is offline  
post #3 of 8 (permalink) Old 01-10-2016, 09:25 PM
Official WebWheeler
 
Join Date: Oct 2006
Location: Jeepless in Spokane
Posts: 4,912
Quote:
Originally Posted by Boady View Post
I asked why it was taking so long and was told my appointment was just to drop off the vehicle. It would be 3 to 5 days before someone would be able to look at the vehicle.

<snip>

Is this normal for a dealership to make appointments knowing they can't even diagnose the vehicle for up to a week out? I was told this call ahead seating type of appointment system is standard ops.
That's the most bizarre method of operation I've ever heard. I've always made an appointment, and that's when the vehicle was to be serviced, at numerous Jeep dealers, and GM dealerships (for 20+ years that I've driven GM trucks)


Quote:
Originally Posted by Boady View Post
After numerous unreturned calls I went to the dealership the following Saturday. I was told my Jeep is in the stall getting the head put on. They never gave me the diagnosis nor did they get permission to proceed with the work on the vehicle.

With my experience so far with the dealership I'm worried they're going to gouge me for unneeded service expenses. What are my rights since they didn't ask before they began?
The head replacement is a warranty thing. I'm sure it's the driver's side head. There shouldn't be any cost to you.

Curious how many miles you have on the Jeep?

Mine crapped out at just over 11,000 miles. I can't remember is it was a P0302 or 0304.

Doug
SOLD: 2012 JKU-R COD MW3: Teraflex 1" lift/leveling springs, AEV front bumper with Warn 9.5 ctis, that is all.
SOLD: '04 Rubicon: 4 spd auto, 3.5" RE SF, JKS BL, 1" BMML, BFG MT 33s on steelies, sPOD, Jeep Medic TT and eng. skid, Rockhard cage and rear bumper, and some other paraphernalia
desertfox1 is offline  
 
post #4 of 8 (permalink) Old 03-05-2016, 11:29 PM Thread Starter
Rubi Noobie
 
Join Date: Sep 2009
Location: Friendswood, TX
Posts: 23
Garage
Sorry for the late reply.
I had just over 40,000 when it went bad. Sadly most of the driving I haver been doing is city streets and highway driving. It ended up only taking them a week to fix the head. They also completed the power mirror recall. My hinges are all corroding under the paint. they took some pictures and were supposed to get back to me but have not.
Boady is offline  
post #5 of 8 (permalink) Old 03-06-2016, 10:27 AM
RubiconOwnersForum.com Premium
 
Steve578's Avatar
 
Join Date: Sep 2006
Location: Houston, TX
Posts: 2,449
Please name the dealership so that I can avoid them.

2013 JKUR
Steve578 is offline  
post #6 of 8 (permalink) Old 03-06-2016, 06:03 PM
Rubicus Maximus
 
sierrabob's Avatar
 
Join Date: Aug 2015
Location: Out in the desert north of Reno Nevada
Posts: 949
Boady, How did the head replacement turn out? Did the deanship treat you right in the end?

My limited experience gives me this opinion. The service manager's job is to be a bull dog and get as much profit as possible. Being fair and nice is not in their job description. You will generally only get the run-around dealing with them.

The general manager or owners will try to fix things. My recommendation when service people are not treating you right is stop talking to service and go up the chain of command immediately, higher the better.
sierrabob is offline  
post #7 of 8 (permalink) Old 03-06-2016, 07:06 PM
RubiconOwnersForum.com Premium
 
Stinger's Avatar
 
Join Date: Jun 2005
Location: Sisters, Oregon
Posts: 5,176
Garage
^^^x many!^^^

Frank!
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

05 Rubicon LJ #009 Sahara slightly modified
Stinger is offline  
post #8 of 8 (permalink) Old 08-07-2016, 09:29 AM Thread Starter
Rubi Noobie
 
Join Date: Sep 2009
Location: Friendswood, TX
Posts: 23
Garage
So far the head replacement has been great with the exception of a couple of things. A week afterwards I was under my Jeep to install the exhaust loop drop for clearance from the front driveshaft. when I went to loosen the bolts at the exhaust manifold flange they were all completely loose and starting to back off. Also I was chasing a rattle and found all the plastic rivets missing from the inside cover off my fender well.
Boady is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Rubicon Owners Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
OK just go ahead and comment on my Jeep... toolmantim General Tech 17 06-01-2013 01:16 PM
Set your clocks ahead tonight! rubi rick General Tech 4 03-11-2012 09:53 AM
Since were starting colors...lets go ahead and see YELLOW! chag06 TJ Reader's Rubi's 19 12-12-2007 07:16 PM
MML seating? Snow TJ Suspension and Steering, Tires and Wheels 3 05-25-2006 10:00 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome