Join Date: Oct 2006
Location: Jeepless in Spokane
I asked why it was taking so long and was told my appointment was just to drop off the vehicle. It would be 3 to 5 days before someone would be able to look at the vehicle.
Is this normal for a dealership to make appointments knowing they can't even diagnose the vehicle for up to a week out? I was told this call ahead seating type of appointment system is standard ops.
That's the most bizarre method of operation I've ever heard. I've always made an appointment, and that's when the vehicle was to be serviced, at numerous Jeep dealers, and GM dealerships (for 20+ years that I've driven GM trucks)
After numerous unreturned calls I went to the dealership the following Saturday. I was told my Jeep is in the stall getting the head put on. They never gave me the diagnosis nor did they get permission to proceed with the work on the vehicle.
With my experience so far with the dealership I'm worried they're going to gouge me for unneeded service expenses. What are my rights since they didn't ask before they began?
The head replacement is a warranty thing. I'm sure it's the driver's side head. There shouldn't be any cost to you.
Curious how many miles you have on the Jeep?
Mine crapped out at just over 11,000 miles. I can't remember is it was a P0302 or 0304.
SOLD: 2012 JKU-R COD MW3: Teraflex 1" lift/leveling springs, AEV front bumper with Warn 9.5 ctis, that is all.
SOLD: '04 Rubicon: 4 spd auto, 3.5" RE SF, JKS BL, 1" BMML, BFG MT 33s on steelies, sPOD, Jeep Medic TT and eng. skid, Rockhard cage and rear bumper, and some other paraphernalia