Quick warranty tips? - Rubicon Owners Forum
 
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post #1 of 8 (permalink) Old 07-13-2003, 02:57 PM
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Quick warranty tips?

Hi, don't know if General Tech is the right spot to ask this, but if not I'm sure you will tell me.

My question is, what has screwed up your warranty when trying to get service from a dealer and what have you gotten away with? I know all dealers are different, but perhaps us new Rubicon owners can learn from some of your experiences.

If you are running 33's and break an axle, did your dealer cover it? If you are running a K&N filter and your engine has probs, was it covered? Those are the kinds of things I'm curious about.

As always, thanks for your help,

Chris
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post #2 of 8 (permalink) Old 07-13-2003, 05:28 PM
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Chris,

my example...
broke a rear axle and was out of warranty by time not by miles..
i did not abuse the jeep i had them always service it.
so i had it towed into the dealer and they said ..gee you have such low miles.. never once mentioned my BFG 33"" x 12.5'' tires..4'' pro cpmp lift
this was on my YJ i owend from brand new at 37K miles and 8 yrs old.
they also did a fuel injection thing that went out and some other minor things i had the K&N filter never an issue.

so my advise is establish a relationship with a dealer and you should be fine. if you go in cold they wont know you and might turn you down.

i checked with my service manager and mentioned i was gonna do a
R.E. long arm kit..
he said.. "WAY COOl.. i wana see it when its ready for offroad."
i had him change the computer for my larger tires ..NO CHARGE..
he said" mac you come here for service we owe you one.."

its all up to them and i dont think they can deny just because you lift a jeep ..

mac


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post #3 of 8 (permalink) Old 07-13-2003, 05:48 PM
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Re: Quick warranty tips?

Quote:
Originally Posted by xlrrp
Hi, don't know if General Tech is the right spot to ask this, but if not I'm sure you will tell me.

My question is, what has screwed up your warranty when trying to get service from a dealer and what have you gotten away with? I know all dealers are different, but perhaps us new Rubicon owners can learn from some of your experiences.

If you are running 33's and break an axle, did your dealer cover it? If you are running a K&N filter and your engine has probs, was it covered? Those are the kinds of things I'm curious about.

As always, thanks for your help,

Chris
Chris where are you from...I see you have the 82D patch on your aviatar...Pete M

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post #4 of 8 (permalink) Old 07-13-2003, 07:29 PM
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A friend broke his front axel and it was covered even though it had 32's and a body and spacer lift. I also didn't have a problem when I bent the tie-rod crawling on a car. :evil:

'03 Rubicon
Not Quite Stock

I am not a lumberjack or a fur trader, or live in an igloo or eat blubber or own a dog sled. And I don't know Jimmy, Sally or Susie from Canada, although I'm certain they are really, really nice.
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post #5 of 8 (permalink) Old 07-13-2003, 09:37 PM
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My sevice manager just warrantied a failed ujoint cap w/a complete axle assemble..N/C
I'm running 6in. AiRock/35's

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post #6 of 8 (permalink) Old 07-14-2003, 11:17 PM
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Hi Pete

Pete, I am in Northern California. Used to be stationed at Bragg 83-87. Spent some time crawling around Udari. Wish I had my Rubicon then.

Chris
post #7 of 8 (permalink) Old 07-14-2003, 11:31 PM
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My story involving my TJ..

Lifted 4 inches with 33s. Out on a great trail now names "Justin's Demise."

Aired down to about 10lbs.
Little too much right foot on a little too steep slick rock and POW.... the rear D35 shattered into a million bits. Winched up rock. Wheel fell off. Strapped wheel on. Limped down trail. Trailered, mud, aired down, wheel strapped on, to the dealership. New axle was installed next day no questions asked.

Pictures of the axle and the fix can be seen from the picture link on my page.

It helps to have a dealership like mine where ALL of the serviceguys park their locked and lifted TJs out back.

Justin
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post #8 of 8 (permalink) Old 07-15-2003, 12:41 AM
 
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I have found you tend to get much better service from old time Jeep dealers rather than Chrysler dealers who added Jeep the their line up.

On a rock crawl trail a couple of years ago I was using my e-brake on my 2000 TJ to keep the track lock tight when a combination of heating the brakes too much and pulling the e-brake too hard siezed the brakes on the rear passenger corner. It twisted the backing plate, tore the wheel cylinder loose, dumped the brake fluid and grenaded everything inside the drum. When I took it to the service manager I told him what I did and said to fix whatever I broke and send me the bill when they were done. He looked at me like I was nuts and said "Its a Jeep, it's supposed to do stuff like that, it will all be warranty." When I got it back he told me that he had decided to change the axle shaft while they had it apart "just in case it got tweaked", so there was no risk of it breaking and stranding me.
I would never buy another vehicle anywhere else.
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